Many of us who are avid PC users take it for granted, and we usually don't stop to realize some of the perplexities that face first-time PC users. The IBM PC Help facility in Raleigh N.C. receives numerous calls from people who require assistance but one can never know what to expect at the other end of the telephone. Here are some gems that IBM has passed along:
One user called in to say her hard drive was making a terrible grinding noise. That sort of thing happens when you trim a 5.25 inch diskette with a pair of scissors to fit into a 3.5 inch drive.
Then there was the computer dealer who wanted to know how to remove correction fluid from a monitor. It seems that an eight-year old had placed 'Whiteout' on the screen to correct some typos.
It wasn't all bliss either for the recently married couple who were experiencing some confusion with the screen command : "Eject Diskette and Hit Any Key." They wanted to know where the "Any Key" was located. And finally, there was the customer who received a Thinkpad (a laptop PC) for Christmas. He wanted to know if the power saving feature known as 'hibernate' worked in the spring and summer months.
Source: Computing Canada